Refunds and cancellations, stated plainly.

1. The 7-day window

Ask for a refund within 7 days of your payment and we return it in full to your original payment method. No reason needed, no questions asked, and nothing to argue about.

You do not have to justify it, and using the app in those 7 days does not affect your right to a refund.

2. After the first 7 days

Because access is delivered immediately and the season is short, refunds after 7 days are granted where the service failed you, for example if the app was unavailable for a sustained period, your plan could not be created, or a duplicate charge was made.

Requests are assessed individually against what actually happened, not against how much of the plan you used.

3. When we cannot refund

• Requests made after the access period has ended (January 31).
• Duplicate requests for the same season purchase.
• Charges already refunded by your bank or card issuer.
• Accounts closed for a serious breach of our Terms of Service.

4. How to request a refund

• Email hello@christmascue.com. That is all it takes.
• Include the email address used for the purchase if it is different from the one you write from.
• We acknowledge requests within two business days and aim to decide within five.
• Approved refunds are issued to the original payment method. Your bank usually takes 5 to 10 business days to show the credit.

5. Chargebacks

If you believe a charge is wrong, please contact us first. Most issues are settled the same week. Raising a chargeback before contacting us slows the resolution and can suspend access while the case is open.

6. Cancelling your account

You can ask us to close your account at any time. Closing the account ends access immediately and does not automatically refund the current season; any refund is handled under the sections above.

7. Statutory rights

This policy sits alongside, and does not replace, any refund or cancellation rights you have under the consumer law that applies to you.